We begin with open conversations to understand your business—how you operate today, where the friction sits, and what success looks like for you. This is pure fact-finding: no solutions pitched, no packages pushed.

We map your current systems, document pain points, and identify constraints—whether technical, budgetary, or organisational. We ask the questions that matter: what's working, what's not, and what you've already tried.

By the end of discovery, we have a shared understanding of your situation. You know if we're the right fit, and we know if we can genuinely help. No commitment required—just clarity.

With discovery complete, we run a focused workshop to translate your challenges into defined problem areas. We establish system boundaries, surface assumptions, and identify dependencies that could affect delivery.

This is where we get explicit about scope: what's in, what's out, and why. We explore high-level options together—quick wins vs deeper fixes, build vs buy, phased vs single delivery—so you can make informed decisions.

You leave the workshop with a clear picture of the problem space and the trade-offs involved. No ambiguity, no scope creep later—just alignment on what we're solving and how.

We design your target-state solution: workflows, integrations, data flows, tooling, and responsibilities. This isn't abstract strategy—it's concrete architecture you can see, question, and refine.

We produce diagrams, define phased rollout logic where needed, and size the effort involved. You'll know exactly what gets built, how systems connect, and who owns what when we're done.

Solution mapping removes guesswork from implementation. You approve the design before we write a single line of code or configure a single workflow—ensuring alignment and reducing rework.

We commercialise the mapped solution into a clear proposal: fixed scope or phased pricing, timelines, deliverables, and engagement terms. No hidden costs, no vague line items—just transparent pricing tied to concrete outcomes.

We present minimum engagement thresholds, milestone structures, and ongoing support or retainer options where applicable. You see exactly what you're paying for and when you'll see results.

The proposal is a decision document, not a sales pitch. Take it away, review it internally, ask questions. When you're ready to proceed, we move straight into execution with everything already defined.

With the proposal approved, we deliver. Build, configuration, automation, testing—each phase follows the solution map with regular progress updates and milestone check-ins. You see what's being delivered, when, and by whom.

We handle handover properly: documentation, SOPs, admin guides, and team training. Your people know how to operate and maintain the system from day one—no black boxes, no single points of failure.

Where applicable, we provide managed support or optimisation cycles post-launch. Advontier remains available as your systems evolve, your team changes, or new requirements emerge.