Legal Documentation

Introduction

Advontier ("we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information submitted through our website www.advontier.com, including via contact forms and enquiry submissions. This policy is issued in accordance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and its implementing regulations.

1. Information We Collect

When you submit information through our website forms, we may collect the following personal data:

• Full name
• Company name
• Email address
• Phone number
• Job title
• Message content or enquiry details
• Any additional information you voluntarily provide

We do not intentionally collect sensitive personal data unless explicitly provided by you and required for a legitimate business purpose.

2. Purpose of Data Collection

We collect and process personal data solely for legitimate and lawful purposes, including:

• Responding to enquiries and contact requests
• Providing information about our services
• Assessing suitability for accounting automation, finance operations, or integration services
• Internal record-keeping and communication
• Improving our website, services, and client engagement

Your data will not be used for unrelated marketing purposes without your explicit consent.

3. Legal Basis for Processing

We process personal data based on one or more of the following lawful bases:

• Your consent, provided when submitting a form
• Pre-contractual steps taken at your request
• Legitimate business interests, where such interests do not override your rights
• Compliance with legal or regulatory obligations

4. Data Sharing and Disclosure

We do not sell or rent your personal data. Personal data may be shared only with:

• Internal team members responsible for handling enquiries
• Trusted service providers (e.g. email, CRM, hosting providers) acting as data processors
• Regulatory or legal authorities where required by law

All third parties are required to maintain appropriate confidentiality and security standards.

5. Data Storage and Transfers

Your personal data may be stored and processed within the United Arab Emirates or in other jurisdictions where our service providers operate. Where data is transferred outside the UAE, we ensure that:

• Adequate data protection safeguards are in place
• Transfers comply with UAE PDPL requirements

6. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil the purpose for which it was collected
• Meet legal, accounting, or regulatory requirements

Enquiry data is typically retained for up to 12–36 months, unless a longer retention period is required due to an ongoing business relationship or legal obligation.

7. Data Security

We implement appropriate technical and organisational measures to protect personal data against:

• Unauthorised access
• Loss or misuse
• Alteration or disclosure

These measures include secure hosting, access controls, and limited internal access on a need-to-know basis.

8. Your Rights

Under UAE data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal limits)
• Object to or restrict certain processing activities
• Withdraw consent at any time where processing is consent-based

Requests can be made by contacting us using the details provided in the Contact section below.

9. Cookies and Tracking

Our website may use essential cookies or analytics tools to improve functionality and performance. Where required, cookie usage will be subject to your consent and governed by a separate Cookie Policy or notice.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. The latest version will always be published on our website.

Introduction

These Terms of Service ("Terms") govern your access to and use of the Advontier website (www.advontier.com) and any services provided by Advontier ("we", "us", or "our"). By accessing or using our website and services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

2. Description of Services

Advontier provides accounting automation, finance operations consulting, and business systems integration services. Our services include but are not limited to:

• Accounting stack setup and cleanup
• Workflow automation and integration
• Invoice and payment workflows
• Document capture and bookkeeping automation
• Finance operations consulting
• System implementation and training

3. User Obligations

When using our website and services, you agree to:

• Provide accurate and complete information
• Use our website and services only for lawful purposes
• Not attempt to gain unauthorised access to our systems
• Not transmit any malicious code or harmful content
• Comply with all applicable laws and regulations

4. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Advontier or its licensors and is protected by intellectual property laws. You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or branding without authorisation
• Reverse engineer or decompile any software or technology
• Remove any copyright or proprietary notices

5. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of our engagement. This includes business processes, financial data, system configurations, and any other information designated as confidential.

6. Limitation of Liability

To the maximum extent permitted by law, Advontier shall not be liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Damages arising from the use or inability to use our services
• Third-party actions or services

Our total liability for any claim shall not exceed the fees paid for the specific service giving rise to the claim.

7. Indemnification

You agree to indemnify and hold Advontier harmless from any claims, damages, losses, or expenses arising from your use of our website or services, your violation of these Terms, or your infringement of any third-party rights.

8. Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our website or services at any time. We will endeavour to provide reasonable notice of significant changes that may affect ongoing engagements.

9. Termination

Either party may terminate a service engagement in accordance with the terms of any applicable service agreement. We reserve the right to suspend or terminate access to our website for violations of these Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of the UAE.

11. Changes to Terms

We may update these Terms from time to time. The latest version will always be posted on our website with the effective date indicated. Continued use of our services after changes constitutes acceptance of the updated Terms.

Introduction

This Software License Agreement ("License") governs the use of any software, tools, scripts, integrations, or custom development deliverables ("Software") provided by Advontier as part of our service engagements.

1. License Grant

Subject to the terms of this License and payment of applicable fees, Advontier grants you a non-exclusive, non-transferable license to:

• Use the Software for your internal business operations
• Make copies solely for backup and archival purposes
• Modify the Software for your own use (where source code is provided)

This license does not include the right to sublicense, distribute, or sell the Software to third parties.

2. Ownership and Intellectual Property

Unless otherwise agreed in writing, Advontier retains all intellectual property rights in:

• Proprietary methodologies and frameworks
• Reusable components and libraries
• Templates and standard configurations

Custom work specifically created for you as part of a paid engagement may be assigned to you upon full payment, as specified in your service agreement.

3. Restrictions

You may not:

• Reverse engineer, decompile, or disassemble the Software
• Remove or alter any proprietary notices or labels
• Use the Software to provide services to third parties
• Transfer or assign your license without written consent
• Use the Software in violation of applicable laws

4. Support and Maintenance

Support and maintenance services are provided as specified in your service agreement. Standard support may include:

• Bug fixes and error corrections
• Documentation and user guides
• Email-based technical support
• Updates and improvements (where applicable)

Extended support packages are available upon request.

5. Warranty

Advontier warrants that the Software will perform substantially as described in the applicable documentation for a period of 90 days from delivery. Our sole obligation for breach of this warranty is to correct the non-conforming Software or provide a reasonable workaround.

THE SOFTWARE IS OTHERWISE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.

6. Limitation of Liability

To the maximum extent permitted by law, Advontier shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the Software. Our total liability shall not exceed the fees paid for the Software.

7. Termination

This License terminates automatically if you breach any of its terms. Upon termination, you must:

• Cease all use of the Software
• Destroy all copies in your possession
• Certify destruction upon request

Licenses for fully paid custom work survive termination of services.

8. Third-Party Components

The Software may include third-party components subject to their own license terms. You agree to comply with all such third-party licenses. We will identify significant third-party components in the documentation.

9. Export Compliance

You agree to comply with all applicable export laws and regulations. You shall not export or re-export the Software to any country, entity, or person prohibited by law.

10. Amendments

This License may only be amended in writing signed by both parties. General updates to this license document on our website do not affect existing license grants.